Last Friday I finally gave in with my attempts to get the old Pegasos working and emailed Genesi to let them know.
Within _five minutes_ (count them: 1, 2, 3, 4, 5), I heard back from them. Now that’s response! So I headed over to FedEx on Saturday with the computer. They were supposed to be shipping a new one Monday or so — I’m hoping it arrives later this week.